5/1/20: VIDA Masks are made to order and due to COVID-19 related uncertainties we’re facing delivery delays. NOTE: Expected Ship Time for All NEW Orders: 25-35 days post purchase. Please reference our Help Center if you have any questions.
4/29/20: We’ve heard from many of you over the last few days and wanted to address your questions and concerns around delivery and tracking for VIDA’s Protective Masks. We understand how important it is to have access to masks urgently and we really appreciate your direct and valid feedback.
Please read our blog post to learn about our order tracker, customer service improvements, and changes made to support quicker deliveries at: https://bit.ly/3cUa8UO
4/25/20: COVID-19 has touched every one of us and a large number of people are now facing hunger as a result of lost wages and jobs. VIDA pledged 10% of proceeds to food banks this month to do our part and to provide meals to our most vulnerable communities.
Read VIDA Founder/CEO’s note on why getting meals to our communities was a priority for VIDA: https://bit.ly/3cKIFop
4/2/20: Everyday doctors, nurses and essential service workers are boldly facing the COVID-19 crisis and every day, we as a community, are being asked to help contain the crisis, keep our distance and use protective measures. While we’re doing everything necessary to keep our teams and our valued customers healthy and safe, we want to do more. We’ve seen the impact using protective masks has made in countries that have flattened the curve (China, S. Korea, Taiwan, Singapore) and we believe masks can help us contain the virus and keep the vulnerable safe.
Starting today, VIDA will produce and stock washable and reusable 100% cotton protective masks designed to be used with a PM2.5 6 layered activated carbon filter inserted within the fabric. These masks are not substitutes for FDA approved N95, surgical or procedural masks.
You can purchase these masks individually or as bundles at a price that allows us to fund the manufacturing and supply. 10% of profits will be donated to SF-Marin Food Bank and Food Bank NYC
If you would like to purchase in bulk or to donate, please reach out to us at: firstname.lastname@example.org
3/25/20: Some of our factories have temporarily closed to adhere with global shelter in announcements, but we remain open online. Thank you for your patience as orders may be delayed. Health and safety is our top priority at the moment and we’re doing everything we can to help with social distancing while we continue to support our artist community and showcase their work and stories online.
3/15/20: As we deal with the uncertainty and anxiety during this isolating time, we have created a space for our artists to stay connected with VIDA and with each other through our VIDA x Studio Facebook page. On this page, our artist community will find stories from fellow artists around the world and inspiration and strength for these tough times as well as important announcements from VIDA. Our hope is that this global situation and this platform will serve to bring us all together and allow us to openly rely on each other.
To our VIDA community,
Nothing matters to us more than the relationships we’ve built with our community of artists, customers, factory workers, and the extended VIDA team. The wellbeing of this community is at the center of everything we do – and it is our greatest priority.
As we continue to monitor the coronavirus (COVID-19) situation very closely, we wanted to share the actions we are taking to keep our teams and our valued customers healthy and safe, so we can continue to deliver the VIDA experience you know and love.
Hygiene standards for our employees, office environment, products and warehouse are and will always be a top priority. As the situation continues to evolve in the U.S., we have taken additional actions to ensure our entire team is here to serve you in the safest way possible. All our San Francisco based employees are working from home and our warehouse staff has been trained to follow the latest guidance from the CDC, WHO, local governments and public health agencies.
We will use this space to share with you regular, real-time updates on everything we’re doing at VIDA to support our community worldwide. Please keep checking back with us and pls share your thoughts, ideas, questions, and suggestions with us. You can email us email@example.com or call us at (+1) 877.529.8432.
Our hope is that this global situation will serve to bring us all together and allow us to openly rely on each other. We hope you stay safe and find comfort in our global, connected community.
Thank you for being a part of VIDA.
Please check back here for real-time updates on everything we’re doing at VIDA to support our community.